Returns and Refund Policy for the 2026 Bristol Biking Girls Charity Calendar:
1. Returns
We want you to be completely satisfied with your purchase of the 2026 Bristol Biking Girls Charity Calendar. Given that this is a charity product, returns, refunds, and exchanges will only be accepted under the following condition:
- Returns will be accepted for damaged or faulty items only.
2. Refunds
Upon receiving and inspecting the returned calendar for damage or faults, we will process your refund. Please note the following guidelines for refunds:
- Refunds will be issued to the **original payment method** used for the purchase.
- It may take up to **10 business days** for the refund to appear in your account after we receive the returned item.
3. How to Initiate a Return
To initiate a return for a damaged or faulty calendar, please contact our customer support team at [customer support email] with your order number and clear documentation of the damage or fault. We will guide you through the return process and provide you with the necessary instructions.
4. Exchange Policy
We do not offer direct exchanges for the calendar. If you receive a damaged or faulty calendar and wish to receive a replacement, please follow the return process mentioned above. Once we have confirmed the damage or fault, we will arrange for a replacement to be sent to you.
5. Contact Us
If you have any questions or need further assistance regarding damaged or faulty items, please don't hesitate to reach out to our customer support team at letsride@bristolbikinggirls.co.uk.
Thank you for your support of Bristol Biking Girls and our charitable endeavors. Your commitment to our cause is greatly appreciated.
